FAQ

While we’d love to let you into class late, it’s pretty disruptive to other clients – not to mention, you are much more injury-prone without a warmup! If you’re going to be late, just catch us next time.

We understand that plans can change unexpectedly – and we also want to ensure that everyone has a fair chance to attend our classes! If you need to cancel your class, please do so at least 2 hours in advance. This allows us to open that spot to our waiting list. If you cancel within 2 hours of the class start time, a $10 fee will be applied to your account.

If you fail to show up for your scheduled class, a $15 no-show fee will be charged to your card on file. Of course, we know life happens and the unexpected can sneak up on you. If you have extenuating circumstances outside of your control, please email info@freeflowfitness.com to inquire about a waived fee.

All membership freeze require a minimum of 7 days notice. Membership freezes are processed in 30 day increments. If you would like to return to the studio before your membership reactivates, you may request to start your next billing cycle early, but we cannot prorate a freeze period of less than 30 days. The freeze fee is $15 for each 30-day period, charged at the start of your freeze.

To freeze your membership, email us at info@freeflowfitness.com

Email us at info@freeflowfitness.com